Our Experts Are Here for You
Engaging students in the collection and analysis of scientific data takes innovative technology. It also takes stellar service from a partner you choose. At Vernier, our priority is to provide science educators with unparalleled customer service, technical support, and resources so you are always supported when integrating our technology.
Frequently Asked Questions for Ordering
How can I place an order?
How can I contact you about an existing order?
Do you accept purchase orders?
We only accept purchase orders from educational institutions.
How much is shipping?
Shipping will be calculated when the items are sent out. This cost will not be included in your total at checkout. After you order, we will contact you to confirm the cost of shipping and to arrange payment.
Will you charge sales tax on my order?
Taxes are calculated by province, and will appear with your order total at checkout.
How do I redeem a Vernier gift certificate or coupon code?
You can redeem a Vernier gift certificate or coupon by doing any of the following:
- Scan your gift certificate, then attach it to the appropriate field during the checkout process.
- Mail the original gift certificate or coupon code to us with your purchase order.
- Place an order on our web store and include a note on the order that you have a gift certificate or coupon. We will contact you about how to send us the gift certificate. If you have an APSI or Modeling coupon code, include the coupon code number.
We will apply the gift certificate or coupon amount to your order and send an invoice or bill your credit card for any remaining balance.
Do you have a preview policy?
Most Vernier products are available for a 30-day preview (or longer) to educational institutions. Please contact us to arrange a preview.
What is Vernier’s software site license policy?
We have a very generous site license policy. The purchase of one copy of Logger Pro, LabQuest Viewer, or Graphical Analysis computer software entitles you to install it on every computer in your school or, for post-secondary institutions, department. Logger Lite is available as a free download. Installation to local machines over a network is allowed. Purchasers are also permitted to distribute these programs to their students and instructors for home use. The license is limited to a single campus if your institution has multiple campuses.
Site license terms do not apply to Vernier iOS or Android software products. Vernier iOS software is available through the Apple Volume Purchase Program. Vernier Android software is available through Google Play.
What is your warranty policy?
Most Vernier-branded products carry a five-year limited warranty. During the warranty period, Vernier will repair or replace the item if there is a defect in materials or workmanship. Outside the warranty, Vernier will attempt to repair most products, often at no charge.
The Vernier warranty covers products when used by educational institutions only.
How do I return a product?
A Return Merchandise Authorization, available from Vernier, is required for any product return. Items returned after 30 days of purchase may be subject to a restocking fee. Equipment returned for exchange or credit must be in new condition and in its original packaging. Equipment will not be accepted for exchange or credit, and will be returned to the customer, if the items are marked on, etched, labeled, or otherwise not in like-new condition.
7030 Woodbine Ave
1 (800) 376-4210