How to Order
Place an Order with Vernier Canada Today
We are happy to be able to serve you. To make purchasing easier, we offer several ways to place your order. Explore our options below.
Your Ordering Options
We offer multiple ways of placing an order with us.
Browse our products online and submit your order.
Email us your purchase order, or a completed order form.
Call us today to place your order over the phone.
Request a Quote
If you require a comprehensive quotation, please email us at [email protected] or use our contact form to send us your list of required items.
Frequently Asked Questions for Ordering
How can I place an order?
Online: Add items to your cart and checkout online – start shopping
Email: [email protected]
Phone: 1 (800) 376-4210
How can I contact you about an existing order?
Send Us an Email: [email protected]
Call Us Toll Free: 1 (800) 376-4210
Do you accept purchase orders?
We only accept purchase orders from educational institutions.
How much is shipping?
Shipping will be calculated based on the weight and dimensions of the product ordered. For online orders: the cost will not be included in your total at checkout. If you are using a credit card, you will see a second charge for shipping placed on your card. If you are using a PO – the charge will be added to your invoice. If you would like to receive a quote for shipping, please contact our sales department at [email protected]. Thank you.
Will you charge sales tax on my order?
Taxes are calculated by province, and will appear with your order total at checkout.
How do I redeem a Vernier gift certificate or coupon code?
You can redeem a Vernier gift certificate or coupon by doing any of the following:
- Scan your gift certificate, then attach it to the appropriate field during the checkout process.
- Mail the original gift certificate or coupon code to us with your purchase order.
- Place an order on our web store and include a note on the order that you have a gift certificate or coupon. We will contact you about how to send us the gift certificate. If you have an APSI or Modeling coupon code, include the coupon code number.
We will apply the gift certificate or coupon amount to your order and send an invoice or bill your credit card for any remaining balance.
Do you have a preview policy?
Most Vernier products are available for a 30-day preview (or longer) to educational institutions. Please contact us to arrange a preview.
What is Vernier’s software site license policy?
We have a very generous site license policy. The purchase of one copy of Logger Pro, LabQuest Viewer, or Graphical Analysis computer software entitles you to install it on every computer in your school or, for post-secondary institutions, department. Logger Lite is available as a free download. Installation to local machines over a network is allowed. Purchasers are also permitted to distribute these programs to their students and instructors for home use. The license is limited to a single campus if your institution has multiple campuses.
Site license terms do not apply to Vernier iOS or Android software products. Vernier iOS software is available through the Apple Volume Purchase Program. Vernier Android software is available through Google Play.
What is your warranty policy?
Most Vernier-branded products carry a five-year limited warranty. During the warranty period, Vernier will repair or replace the item if there is a defect in materials or workmanship. Outside the warranty, Vernier will attempt to repair most products, often at no charge.
The Vernier warranty covers products when used by educational institutions only.
How do I return a product?
A Return Merchandise Authorization, available from Vernier, is required for any product return. Items returned after 30 days of purchase may be subject to a restocking fee. Equipment returned for exchange or credit must be in new condition and in its original packaging. Equipment will not be accepted for exchange or credit, and will be returned to the customer, if the items are marked on, etched, labeled, or otherwise not in like-new condition.
We are readily available to help you with individual questions about our software or interfacing hardware—simply e-mail us at [email protected], or call us on our toll-free number at 1 (800) 376-4210. We publish a periodic newsletter, The Caliper, with information on upgrades, suggestions for new ways to use our programs, and announcements of new products.
Any product that does not meet your needs may be returned within 30 days for a full refund, subject to the Equipment Return policy.